Refund Policy

30-Day Return Window

You may request a return within 30 days after delivery. Contact support@visenara.com before sending any item back.

Eligibility

Items must be unused, unworn except for a brief fit check, clean, and returned with all original packaging and accessories. Proof of purchase is required.

Non-returnable items

Personalized items, gift cards, final-sale items, and products damaged through misuse or improper care cannot be returned. Eyewear showing wear, scratches, residue, or alteration is not eligible.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and clear photos. We will review the issue and provide an appropriate resolution.

Return shipping

Unless an item is confirmed defective or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are not refundable.

Refunds

After inspection, approved refunds are sent to the original payment method. Your bank or card provider may require additional processing time.

Cancellations

Contact us as soon as possible. Orders cannot be changed or canceled after processing or fulfillment has started.