Frequently Asked Questions

Products & lens selection

How do I choose a lens strength?

If you already use reading glasses, select the closest strength. The age ranges on product pages are general guidance only. If you have a prescription, eye condition, headaches, double vision, or uncertainty, consult an eye-care professional.

Are multifocal lenses the same as prescription progressives?

No. Visenara ready-to-wear multifocal styles are non-prescription products with viewing zones intended for general convenience. They do not replace an individual prescription or eye examination.

How do photochromic lenses work?

They darken with UV exposure and return toward clear indoors. Performance varies with temperature, UV intensity, and use behind vehicle windshields.

Orders & shipping

Where do you ship?

Our initial shipping service is focused on the United States. Availability is confirmed at checkout.

When will my order arrive?

Orders are usually processed within 1–3 business days. Estimated U.S. transit time is 7–15 business days after dispatch. See our Shipping Policy for details.

How can I track my order?

Use the Track Your Order page with the tracking information emailed after dispatch. Tracking may take 2–5 business days to update.

Returns & support

What is your return window?

Eligible items may be returned within 30 days of delivery. See our Refund Policy for conditions and exclusions.

How do I contact Visenara?

Email support@visenara.com. We normally reply within 1–2 business days.